Cellular water meters –
EyeOnWater

Our water meters measure the volume of water delivered to each property. These meters are equipped with counters that increment continuously as water flows through them. We read the counters to generate monthly water usage reports and issue semiannual bills.

Attached to each meter is a device known as an endpoint, which enables remote readings without the need to physically access the meter box. 

There are two types of endpoints in use: near-distance and cellular.

Near-distance endpoints allow us to collect readings by driving through the service area with a dashboard-mounted device that communicates with meters from a short range. This data collection typically occurs around the first of each month. Once collected, the data is uploaded to a web portal that calculates usage and identifies potential leaks by analyzing consumption patterns over the preceding 24 hours.

As part of our ongoing modernization initiative—launched in 2021 to reduce operational costs, enhance customer service, and support our water conservation efforts—we began replacing near-distance endpoints with cellular endpoints in late 2023. 

Cellular endpoints transmit water usage data continuously via cellular network to EyeOnWater, a web-based platform that offers homeowners 24/7 access to their water usage information. The platform also allows setting up real-time alerts for potential leaks, eliminating the need to wait for our notification. EyeOnWater is available as a mobile application for both Apple iOS and Android devices.

Please watch this 7-minute video (setup instructions start at the 5:45 minute mark, the website is eyeonwater.com):